How We Work

Every step of the way

From pre-launch to go-live and beyond, the Radial Customer Success team helps you realize your goals by being there every step of the way.


Our Customer Success Team identifies major opportunities, then creates a multi-point plan with you for a streamlined deployment.


We offer implementation support, user training and leadership briefings that keep everyone up to speed.


From real-time reporting to new user onboarding, Radial delivers ongoing solutions and services that help you achieve greater heights.

Opportunity assessment

Before any solutions are rolled out, we identify areas of opportunity where Radial can help. Our process starts with a simple data transfer and ends with a full report on the shared opportunities along with an implementation plan.

  • · Smart Placement opportunity
  • · Smart Hospice opportunity
  • · Rollout plan

Change management

Implementations are a big undertaking, and success depends on a proven plan. Our team has developed best practices for change management that help streamline the process.

  • · Develop project success plan
  • · Define roles and responsibilities
  • · Assess current state
  • · Create communication plan
  • · Deliver training and support
  • · Monitor, control and review

Next-generation insights

Radial has solutions for all payers and providers

Who We Serve

Experience Radial

Organizations like yours are transforming care with our support. Learn how your business can leverage Radial.

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